01
General Questions
Get help understanding available support information, process, availability, and next steps.
Instant Assist
Need assistance? We're here to help.
Get straightforward support for general questions, Afterpay service information, and next-step guidance. Speak with our team directly when you need assistance.
Available during published support hours. Standard telephone charges may apply.
Talk with a support representative
For assistance, call the number below.
+18307230270Support hours
Mon–Fri: 9:00 AM–6:00 PM ET
Sat: 10:00 AM–2:00 PM ET
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Mon–Fri: 9:00 AM–6:00 PM ET
Sat: 10:00 AM–2:00 PM ET
Important: This is an independent support website. It is not the official Afterpay website and is not affiliated with or operated by Afterpay or Block, Inc. Never share your password, PIN, security code, one-time verification code, or full payment-card details with a support representative.
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SUPPORT OPTIONS
What can we help with?
Our team can provide general assistance and information about available services.
02
Service Information
Ask about service options, requirements, support hours, and how to get started.
03
Existing Support
If you are already working with us, contact the team for general support and guidance.
SIMPLE PROCESS
How it works
1
Call
Use the phone number shown on this website.
2
Explain
Tell a support representative what you need help with.
3
Get guidance
We will explain the available next steps and relevant information.
Before you call
Please do not share passwords, Social Security numbers, full payment card details, or other highly sensitive information unless it is specifically required through an appropriate secure process.
We do not guarantee account access, payment approval, refunds, transaction completion, or any particular outcome. Services and availability may vary. Please review our Terms & Conditions and Disclaimer.
FAQ
Frequently asked questions
Is this the official Afterpay website?
No. Afterpay Help Center is an independent customer-support website and is not affiliated with or endorsed by any government agency unless expressly stated.
Does calling guarantee a specific result?
No. A call provides general assistance and information. Any outcome depends on the circumstances and the services available.
Are there any charges?
Any applicable service charges will be explained before you agree to a paid service. Your telephone provider may also charge standard calling fees.
How is my information handled?
Please review our Privacy Policy for information about collection, use, retention, and disclosure practices.
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Need help with Afterpay?
Call during our published support hours to speak with a representative.